Become the primary point of contact for all customer inquiries via e mail/ phone/ live chat, and represent the company in a polite, professional, and courteous manner Assess situations, identify issues, and follow established Standard Operating Procedures to resolve complications, as well as anticipate, meet and exceed our customers' needs and expectations, and achieve ag

Collaborate with product managers, user researchers, content strategists, engineers, and other designers on product direction and delivery in a fast paced, rapidly changing environment. Create and refine product messaging that facilitates user discovery, on boarding, promos, error messages, user education, and other components of the end to end user experience. Support th

Ambassador Management Identify, recruit, and manage a diverse pool of ambassador talent. Develop and maintain strong relationships with talent and their representation. Collaborate with talent to align their skills and offerings with our organizational goals. Event Planning and Execution Work closely with the different internal/external teams to conceptualize and plan eve

Position Senior Manager, CRM Performance Location Jersey City, NJ Remote Status Hybrid Job Id 2396 # of Openings 1 Senior Manager, CRM Marketing Performance Jersey City, NJ About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations MGM Resorts International and Entain Grou

Develop and implement BetMGM's DE&I strategy and overall framework that aligns goals with business outcomes Leverage data to understand and communicate current state, identifying opportunities and developing actions and measures of success to drive continuous improvement Partner closely with key stakeholders, particularly senior leadership and the people business partneri

Create, constantly update, improve, and deliver high quality Induction trainings (ongoing process, systems, and soft skills trainings) for various Operation teams' new hires, according to the business needs and current products and services the company is offering Design and deliver trainings for the entire BetMGM group products and service portfolio including programs fo

Develop and implement innovative marketing plans and campaigns to attract top talent in a competitive landscape, promoting BetMGM's unique value proposition and culture Create engaging and compelling recruitment content, including job postings, social media campaigns, email newsletters, blogs, videos, e brochures, and other multi media formats to improve employer brand aw

Perform daily finance reconciliations and regulatory submissions across multiple channels and states on a timely basis. Become knowledgeable in BetMGM's revenue cycle and reporting process and assist in performing month end reconciliations. Flag up reconciling differences and lead daily investigations to resolve, including any necessary follow up. Work closely with the BI

Supporting campaigns to help improve customer experience on the site Providing direct customer service through phone, email and text messages Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions Liaise with different departments to implement solutions to customer issues Thorough understanding of existing pr

Analytics, Data Science and Data Strategy. BI and Analytics Governance. Leading the development and progression of the BI and Analytics team. Leading data interpretation, insight, and analysis as to its relevance to the business. Alignment of BI and analytics work with business priorities. Delivery of data and analytics driven projects. Management of BI and Analytics stak

Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary Stock sportsbook Writer/Cashier's stations with adequate suppl

Investigate accounts raised by on going Risk procedures for example from the Risk Alerts and Fraud Reports Perform detailed risk analysis of all aspects of a player's account Deliver total quality service and to resolve customers complaints/issues in relation to risk matters Ensure all emails are responded to in a timely manner Review identity documents Ensure all withdra

Responsible for the completion, review and filing of State Gaming Tax Returns for BetMGM. Support the Regulatory Reporting Senior Manager to ensure the firm is compliant with all gaming tax rules and internal controls across all relevant jurisdictions. Automate and refine existing Gaming Tax related operational and compliance processes. Become knowledgeable in BetMGM's re

Become the primary point of contact for all customer inquiries via e mail/ phone/ live chat, and represent the company in a polite, professional, and courteous manner Assess situations, identify issues, and follow established Standard Operating Procedures to resolve complications, as well as anticipate, meet and exceed our customers' needs and expectations, and achieve ag

Become the primary point of contact for all customer inquiries via e mail/ phone/ live chat, and represent the company in a polite, professional, and courteous manner Assess situations, identify issues, and follow established Standard Operating Procedures to resolve complications, as well as anticipate, meet and exceed our customers' needs and expectations, and achieve ag