CISCO IVR Developer
Jacksonville, FL US
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Posted 22 days ago
Job Description

Job Summary

CISCO IVR Developers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. CISCO IVR Developers provide technical support and troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions. CISCO IVR Developers drive and implement automation enhancements and process improvement efforts, are assigned to multiple complex systems/applications. They lead initiatives, oversee work results, provide training and serve as a technical resource for other CISCO IVR Developers.

Essential Job Functions

* Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology

* Manages system/application environment and ongoing operations

* Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards

* Researches, designs, implements and tests technology solutions

* Proactively monitors and reports performance and utilization of assigned technologies

* Troubleshoots software and/or hardware issues/failures

* Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners

* Assists with developing tactical strategies, processes and procedures related to systems/application administration

* Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors

* May provide input into infrastructure architecture designs

* May participate in Disaster Recovery planning and exercises

* Ensures execution and alignment to architectural standards and blueprints.

* Performs on-call activities as needed for the environment and technologies

* Proficient in at least one modern programming language (Java is preferred)

* Experience with Call Center Telephony and IVR development platforms

* Strong analytical skills for debugging and troubleshooting IVR issues

* Must have solid proficiency with using command line functions and editors.

Minimum Job Requirements

* 4 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology

* Understanding of IVR (Voice User Interface design)

* Must have solid proficiency with integrating and using Java web services, REST web services, MQ series services, CTI integration, 3rd party APIs, database connections, and JaxB parsers

* Must have solid VXML, ASR/TTS, and Java skills for developing and maintaining IVR self-service and call routing applications

*Cisco UCCE

*CISCO Platform

Preferred Criteria

* Experience analyzing business requirements and translating them into technical solutions

* CVP Call Studio is preferred.


Florida Blue is an Equal Opportunity Employer - Protected Veteran/Disabled

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
4+ years
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