Family Assistance Center Coordinators are responsible for the administrative, counseling, networking and reporting functions required to meet the overall objective of the Family Assistance Center standard imperatives, established through the Army National Guard Bureau’s (ANGB) Family Assistance Centers (FAC) Program, focusing on providing TRICARE services, crisis intervention, financial, legal, and community access referral services to geographically dispersed service members and their families.
Responsibilities and Duties
- Validate all Family Assistance Center Specialists enter and log all Service Member contacts, cases and communications in the Family Management Program (FMP) System within 72 hours.
- Ensure Family Assistance Center Specialists maintain monthly contact with each deployed/mobilized Service Member’s designated point of contact.
- Conduct weekly coordination meetings with Family Assistance Specialists.
- Conduct coordination meetings and site visits to state FAC locations biannually.
- Develop State and Regional specific training which meets SFPD identified Family Assistance and Outreach needs.
- Answer, reference and provide answers to customer questions within 24 hours.
- Answer and respond to emergency calls within 4 hours of receipt.
- Compose and route correspondence in a timely and accurate manner (within 24 hours).
- Be familiar with and knowledgeable of regulations, publications, manuals and local policies and procedures to include all applicable Federal, state and local statues, ordinances, laws and regulations (including Presidential Executive Orders).
- Attend all National Guard Bureau and contract sponsored Family Assistance trainings offered via face-to-face, Defense Communication System (DCS), Video Teleconference (VTC) or webinar.
- Attend all annual NGB Family Programs Professional Development Training.
- Attend annual/quarterly State Family Program required Training.
- Complete Initial and Sustainment Training as required.
- Create and maintain a database of job fairs and employment opportunities in the state and maintain information on local resources for job placement, interview classes and resume writing.
- Publish a quarterly calendar that is updated daily.
Requirements / Qualifications
- Two years of college desired (or equivalent life/work experience in a related field; i.e. Family support, human resources, counseling, business/program management).
- Military experience is preferred.
- Family Assistance Center Coordinator shall have a broad based knowledge and skills in the areas of military personnel, human resources, and family programs as well as an understanding of the ARNG.
- The contract employee shall demonstrate a working knowledge of military well-being programs, family programs, and the deployment support cycle requirements.
- Family Assistance Center Coordinator shall have program management and implementation experience. Demonstrated supervisory experience and ability to analyze statistical data and brief trend analysis based on compiled data.
- Family Assistance Center Coordinator shall have experience in making oral presentations to various size groups.
- Family Assistance Center Coordinator shall be computer literate and proficient in preparing Microsoft Word, Excel, and PowerPoint documents.
- Family Assistance Center Coordinator shall have the ability to gather information, make recommendations for program improvement, synthesize information, and provide communication (orally and written) to disseminate information throughout the organization.
- Family Assistance Center Coordinator shall also have the ability to create and maintain PowerPoint briefings.
- Family Assistance Center Coordinator shall have a current and valid driver’s license.
- Family Assistance Center Coordinator must be able to meet and complete all requirements for the Family Assistance Center Specialist position.
- 1-3 years of related experience preferred
- Excellent communication and relationship-building skills with all levels of associates and departments
- Minimal supervision and adapt to changing priorities
- Possess proficiency with the Microsoft Office suite with an emphasis on Word, Excel, PowerPoint, and Outlook.
Cognitive is an Equal Opportunity Employer and as such abides by the requirements of 41 CFR §§ 60- 1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, gender identity or sexual orientation
Cognitive Professional Services Inc. is an Equal Opportunity Employer and as such abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, gender identity or sexual orientation.
Cognitive Professional Services Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation, please send an email to Recruiting@cog-ps.com or call (703) 562-0554 and let us know the nature of your request and your contact information.